General Terms
and Conditions of Sales
These General Terms and Conditions of Sales (hereinafter “GTC“) govern the online sale of the card game named “Oracle de Marseille” offered by the company oracledemarseille.com
Summary
Article 1 : Generality
The purpose of these T&Cs is to define the terms and conditions for the sale of the Marseille oracle by the seller to buyers (hereinafter the “Customer”) on our website oracledemarseille.com. The purpose of this contract is to define the sale and delivery to the customer of the card game ordered on our website.
Article 2 : Price
The price of the Product is that in force at the time of the order, as indicated on the website. This price is expressed in euros, all taxes included (TTC) and excluding delivery costs. The seller reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the validation of the order, without notice. The products remain the property of oracledemarseille.com until full payment of the price.
Article 3 : Promo Codes
Regarding the use of promotional codes, the seller may offer promotional codes offering discounts on certain products or services, special offers or free gifts. These promotional codes are valid for a limited time and may be subject to specific conditions. Promotional codes are only valid on our website and cannot be combined with other promotional offers or discount codes. The seller reserves the right to modify or withdraw promotional codes at any time without notice.
Promotional codes can only be used for purchases made online on our website. The customer must enter the promotional code when validating the order to benefit from the offer. Promotional codes are limited to one use per customer per order. Promotional codes cannot be used for orders already validated or for future orders.
In the event of the return of a product purchased with a promotional code, the amount refunded will be that paid after deduction of the amount of the discount. Promo codes cannot be redeemed for cash or otherwise. The promotional code cannot be held responsible if the promotional code does not work due to a technical malfunction of the website or the customer’s computer.
Article 4 : To order
The Customer places his order by completing the order form available on the oracledemarseille.com website. Before validating his order, the Customer must respect the accuracy of the information provided and correct any errors. The order can only be registered on the website if the customer has clearly identified himself by entering his e-mail address and his password which are strictly personal to him. The customer is responsible for the use of his username and password. The Customer’s order will only be considered final after receipt by the Seller of full payment of the price, and validation of the order by the Seller via the woocommerce platform.
Article 5 : Payment
Payment is made online via the woocommerce platform which is responsible for digital transactions. Payment is made by credit card or PayPal account. Payment is secured by the online payment systems used by the seller. Payment is made in Euros. The seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from the part of the accredited bodies or in the event of non-payment.
Article 6 : Delivry
The Product is delivered to the address indicated by the Customer when ordering by Colissimo via the company “La Poste”, a national French public company. Delivery times may vary depending on the place of delivery and the vagaries of the carrier. The Oracle company from Marseille posts the package quickly, 1 working day after the order. Orders are dispatched on post office working days. The Customer is informed of the amount of the delivery costs before the validation of his order on a flat-rate basis according to his place of delivery. These costs are the responsibility of the Customer. Delivery by Colissimo is a service offered by La Poste for the delivery of parcels in mainland France and abroad. The delivery time varies depending on the destination and the size of the package, but in general, delivery is made within 48 hours to 72 hours in metropolitan France. The delivery time may be longer for countries outside France, or overseas.
The general conditions of sale for sending parcels by Colissimo by the La Poste overseas service are distinguished by the two pricing zones specific to these remote regions. The first zone concerns overseas departments and regions such as Guadeloupe, Martinique, Guyana, Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Martin and Saint-Barthélemy. The pricing adapted to its zones is called DOM/TOM 1. The second geographical zone includes the other overseas communities such as New Caledonia, French Polynesia and Wallis-and-Futuna. This second geographical area is called DOM/TOM 2. The rates applied for sending parcels vary according to these areas, taking into account the additional costs related to transport and the particular logistics of these distant destinations. In the event of an error during the purchase, oracle de marseille will contact you in order to adjust the amount of the delivery costs corresponding to your geographical destination. Thus, it is important to carefully consult the general conditions of sale in order to know the specific prices for sending parcels by Colissimo to overseas or foreign countries, and to ensure that you have a good understanding of the provisions. applicable to each pricing zone. Overseas and foreign shipments are subject to customs declaration in accordance with the regulations in force.
Upon delivery, the package is either delivered by hand against the signature of the recipient or any person authorized to receive it or deposited in the mailbox. If the recipient is absent, a transit advice note is left in the mailbox to allow the recipient to pick up their package at the nearest post office. If the package is not collected within 10 days, it will be returned to sender. For foreign countries, parcels are delivered by hand. The sender is responsible for the costs of returning parcels in the event of unavailability of delivery. The package can be tracked on the La Poste website using the tracking number provided by the sender. This number makes it possible to follow the routing of the parcel until its delivery. Delivery costs by Colissimo are calculated according to the weight and destination of the package. These costs for our online sales site depend on the quantity of games purchased and therefore the weight they result from, as well as the place of delivery destination. The delivery costs that we offer on our site are the fixed equivalent of the current rates applied by post.
In case of loss or damage to the package during delivery, the buyer must inform the sender as soon as possible in order to allow the latter to contact La Poste to open an investigation. If the responsibility of La Poste is engaged, the sender will be refunded the amount of the order and the delivery costs. By using the delivery service by Colissimo, the buyer accepts the general conditions of sale of La Poste and undertakes to respect the delivery times communicated by the sender. It is up to you to check with the local authorities the possibilities of importing or using the products that you plan to order. The photographs and texts reproduced and illustrating the products presented are not contractual.
Oracledemarseille.com cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flood, fire. Oracledemarseille.com will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity, damages or costs.
Article 7 : Customs declaration for foreign countries
Shipments abroad and overseas are subject to customs formalities. The french postoffice uses the CN23 form, also called customs declaration, for international parcel shipments. This form is of utmost importance as it provides detailed information about the contents of the package, allowing customs authorities to verify and process the shipment in accordance with applicable customs regulations. For more information on the CN23, please consult the french customs website.
It is important to note that certain goods may be subject to specific restrictions or prohibitions, such as dangerous goods, illegal substances or weapons. However, as far as the oracle of Marseilles is concerned, this does not apply. If your package is detained by customs, we will not be able to refund you, because it depends on customs and not our responsibility. For further information, we advise you to contact the customs department of your country. If customs fees are requested, the customs fees will be borne by the recipient of the goods. (see simply shipping article) Please note that customs regulations may vary from country to country, so it is essential to check with the relevant customs authorities for the specific rules applicable to your shipment.
Article 8 : Packaging
The ordered items are shipped to the delivery address in packaging suitable for neutral and discreet shock. The envelopes are sealed to resist water and are bubbled to avoid shocks during transport. Oracledemarseille.com disclaims all liability for the mishandling of parcels during their delivery and for any damage caused by them. For larger volume orders, we reserve the right to choose the appropriate packaging for the volume of the order made by the Customer.
Article 9 : Right to retract
In accordance with the french legislation in force (article L221-23 of the consumer code), the Customer has a period of fourteen (14) from receipt of the Product to exercise his right of withdrawal, without having to justify reasons. nor to pay penalties. The Customer must notify his decision to withdraw to the Seller, by registered letter with acknowledgment of receipt or by any other means making it possible to prove the date of dispatch of the notification. The product must be returned intact and complete, in its original packaging, within fourteen (14) days of the notification of withdrawal. Return costs are the responsibility of the Customer.
Article 10 : Warranties
All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. The Seller guarantees that the Product complies with the description given on its website, and that it is free from hidden defects. In the event of non-compliance or a hidden defect, the Customer may contact the Seller to obtain the replacement of the Product or its reimbursement via our email address: oracledemarseille@gmail.com.
Article 11 : Disputes
This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
In case of damaged package, an arrangement must be found very quickly with the company “oracle de Marseille” by our contact page or our e-mail. Contact must be made directly upon receipt of the package. In order to see the degradation, we will ask you for photos of the damaged item. We also ask you to contact the post office within 3 regulatory days (art 133-1 to 133-5 of the commercial code) in order to operate the insurance of the package. Here is the link: damaged package dispute. Without declaration and contact on your part of the postal services, the oracle company of Marseille will not make any compensation beyond the 3 days.
You can consult the articles relating to the online sale. It is important to note that these laws may evolve and be updated. I therefore recommend that you consult the official legal texts for the most up-to-date information and to check the specific details that concern you. You can access French laws on the Légifrance site (www.legifrance.gouv.fr) which offers a complete database of legislative and regulatory texts in force in France.
- French Commercial Code – Articles L133-3 to L133-5: These articles establish the liability of the carrier in the event of loss, theft or damage to the goods transported. They specify the recipient’s rights in the event of a damaged package and the complaint procedures.
- French Consumer Code – Articles L221-18 to L221-28: These articles govern the right of withdrawal and the conditions for returning products purchased remotely, including during an online sale. They provide for the seller’s obligations in the event of a damaged package and the terms of reimbursement or replacement.
- French Civil Code – Article 1382: This article establishes the principle of civil liability in the event of damage caused to others. It can be invoked to engage the carrier’s liability in the event of a damaged package.
Article 12 : Personal informations
Oracledemarseille.com undertakes not to disclose to third parties the information that you communicate to it. These are confidential according to the GDPR regulations in force. They will be used by our internal services only for the processing of your order and your automatic subscription to our newsletter. Consequently, in accordance with the Data Protection Act of January 6, 1978, you have a right of access, rectification and opposition to personal data concerning you. To do this, simply send us a request online via our email address: our contact page or our e-mail, indicating your surname, first name and address.
Article 13 : Intellectual property
The Seller is the holder of all the intellectual property rights relating to the “oracle de Marseille” Product and all other products that may be present on the site. Any reproduction or use of the Product, without prior authorization from the Seller, is strictly prohibited and constitutes a violation of intellectual property. All of the constituent elements of the oracle of Marseille such as the design, logo, name, content, texts, images, videos, sounds, software, source codes and databases are protected by current legislation on intellectual property.
All texts, comments, illustrations and images reproduced on the oracledemarseille.com site are reserved under copyright as well as intellectual property and for the whole world. This is why and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property unless prior written authorization from oracledemarseille.com. Any total or partial reproduction of the Oracle of Marseilles is strictly prohibited. By purchasing the Oracle de Marseille, the buyer agrees to respect the intellectual property rights of the company that created and marketed the product. The buyer has no right of ownership over the constituent elements of the product and undertakes not to use them for commercial purposes without prior authorization from the company.
The company that markets the product holds the intellectual property rights to the product and reserves the right to protect its rights in the event of usurpation, reproduction or any other unauthorized use of the constituent elements of the product. Any violation of intellectual property rights may give rise to legal proceedings and claims for damages. Oracledemarseille.com is the owner of the “Oracle de Marseille” trademark. For more information, you can visit the INPI* website. (*INPI stands for National Institute of Industrial Property). Oracle de Marseille is a registered trademark. The name “Oracle de Marseille” is protected by the legislation in force and unauthorized use may give rise to legal proceedings and also claims for damages. By purchasing a marketed product, the buyer acknowledges and accepts the intellectual property rights of the company that has created and the product. The buyer undertakes not to infringe these rights and not to use the constituent elements of the product for commercial purposes without prior authorization from the company.
